Cover Story: 
      Charge It! A Historical Overview of the Bankcard Industry
      by Phil Britt

Legal: 
      Setting Up Your Own Shop: Starting An ISO
      by Holli Hart Targan

From The Analysts: 
      Sales Compensation; What Difference Does A Few Years Make?
      by Charles Marc Abbey and Barry Davis

Business Operations: 
      What To Look For In A Merchant Processor
      by Henry Harp

Business Operations Sidebar: 
      What An ISO Should Consider When Selecting A Merchant Processor

Inspiration:  
      Lessons From a Big Leaguer on Living Like a Champion
      by Henry Harp

Salesmanship: 
      The Role of Trust in Sales
      by Cindy Ventrice

Technology: 
      Get Smart!; Smart Cards Are Finally Emerging In US Markets
      by Phil Britt

Marketing: 
      New Customer Acquisition: A New Angle On Prospecting
      by Frank F. Lunn

Communications: 
      �And Your Name Is...?�; The Finer Points of Business Etiquette
      by Jacqueline Farrington

Communications Side Bar: 
      Tips For Remembering Names

Ethics: 
      by Gerard Nierenberg

Sales Tips: 
      Getting Past Gatekeepers When Calling On Decision Makers: Don�t Get Left At The Gate
      by Craig Harrison