Cover Story

Back to Basics
by Phil Britt

Salesmanship

Sales Stories from the Field
by Jeff Hyman and Lloyd Eells

Are You Ready to Lead?
by Jim Pratt

Business Practices

Leasing for ISOs: Grow Your Business, Build Your Merchant Base
by Charles Salyer

From the Analysts

Preparing for the Sale of Your Merchant Portfolio
by Scott Calliham

Hiring

The Talent Game
by Dick Garland

Marketing

Cross-Border Processing
by Jeff Sachs

Risk Managient

Opportunity or Discrimination?
Keys to Understanding the ADA of 1990
by Sheri Rosenthal

Technology

Turning the Wireless Market Opportunity into Revenue
by Maureen Loftus

Online Transactions Continue to Grow into Revenue
by Chris Anne Wheeler

Ethics

Service is Not a Strategy-It's an Ethic
by Rabbi David Lapin

Lifestyle

Guide to Eating Out
by Larry North

Sales Tips

Innovate! Finding New and Creative Ways to Better Server Your Customers
by Craig Harrison

Negotiation

Miory and Aging
by Gerard I. Nierenberg