Cover Story: 

Chargebacks and Consumer Behavior
  by Mark Betz

News: 

Industry News Update

Risk Management: 

Identifying Cardholder Bustouts: Escaping the Alcatraz of Collections and Charge-Offs
  by Andrea Wilson

ATM's: 

Best Practices

Acquiring Minds: 

Taking the High Road
  by Ed Freedman

Legal: 

Is An ISO Liable For The Actions of It's Independent Sales Agents?
  by Paul A. Rianda, Esq.

Strategic Planning: 

Focus On Doing The Right Things, Not Just Doing Things Right
  by Frank F. Lunn

In The Trenches: 

Blackout In NYC
  by Steven Pavent

Sales: 

How To Prevent "Unpaid Consulting"
  by Jeff Thull

Inspiration:  

Are You Behind the Success Trap?
  by Bill Cole, MS, MA

Management Tips: 

Tips For Fast, Smart Managers
  by Mark Breier

Communications: 

Hey You! Watch Your Mouth!
  by Chris Widener

Fraud: 

Fraud Update

Marketing: 

Go Google Yourself!
  by Craig Harrison