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Cover Story 

THE NEED FOR CONSISTENCY AND COLLABORATION
IN PAYMENTS SECURITY
  by Heather Mark

The Money Guy 

What Happens When You Raise Prices?
  by Harold Montgomery

Survive and Thrive  

Where is the Value in Value-Add?
  by Marc Beauchamp

Legal Jungle  

Important Merchant Advance Contract Provisions
  by Paul Rianda

Common Ground  

Working With Consultants 101
  by Greg Cohen

Washington Outlook 

Introducing A Blueprint for Regulatory Reform
  by Jim Romeo

Economic Outlook

When the Going Gets Tough...
  by Michael Guld

Global Customers  

More Myths About Multicultural Customers
  by Michael Soon Lee

Staffing

Entrepreneurial Hiring
  by Ron Price

Management  

Lead Through Listening
  by David Benzel

Sales Savvy 

Before You Hire A Consultant
  by Bette Price

Customer Service  

Polish Your Professionalism
  by Craig Harrison