Cover Story: 

VALUABLE DATA ASSETS
  by Paresh Amin

News: 

Industry News Update

The Money Guy: 

Could ISOs Be Liable For Data Breeches?
  by Harold Montgomery

Common Ground: 

Telesales: Making it Work for You
  by Greg Cohen

Security:  

Texas Moves to Legislate PCI
  by Heather Mark

The Legal Jungle: 

Anatomy of a Lawsuit
  by Paul Rianda

Products: 

A Card By Any Other Name Is Still A Gift Card
  by Jill Miller

Survive and Thrive: 

Are You Prepared for Sales Success?
  by Marc Beauchamp

Sales: 

Find Your Sales Bliss
  by Steve McCann

Communication: 

Is Politeness Killing Your Profits?
  by Don Schmincke and Darryl McCormick

Washington Outlook: 

Safeguarding Our “Indispensable” Tool?
  by Jim Romeo

Management Tips: 

Getting Better Results with Different Types of People
  by Jeffrey Magee

Human Resources: 

Don’t Manage Time. Invest It In People.
  by Gary Bradt

Motivation: 

The Un-Comfort Zone: Defeating the De-motivator
  by Robert Wilson

Customer Service: 

Signs of Service
  by Craig Harrison